The Customer shall have the right to withdraw from the contract, without any penalty, within fourteen (14) calendar days from the date of receipt of the product.

In order to exercise the right of withdrawal, the Customer must contact JOIERIA GRAU by e-mail at and send the product to be returned, together with all its documents, instructions and original packaging, as well as the Withdrawal Document which will be sent to the Customer via e-mail if it cannot be downloaded, by any means proving receipt by JOIERIA GRAU.

The address for sending the returns is: Calle Sant Romà, 22 – 17310 Lloret de Mar (Girona) Spain.

Once the Customer has exercised the right of withdrawal, JOIERIA GRAU will return to the Customer all payments received, with the exception of shipping and return costs, within a maximum period of fourteen (14) calendar days from the date on which the Customer informs JOIERIA GRAU of his decision to withdraw from this contract. JOIERIA GRAU will proceed to make the refund using the same means of payment used by the Customer for the initial transaction, unless the Customer expresses otherwise. The Customer shall bear the cost of returning the product purchased, except in the case of products replaced due to unavailability, in which case JOIERIA GRAU shall bear the cost of returning the product. (ART. 108)

The user will not have the right to cancel special or customized orders. Custom-made and/or customized products cannot be returned. 

Products that have been tampered with, have been used or have had their security seals removed will not be accepted for return.