Once the Customer has made the payment for the product, JOIERIA GRAU has confirmed it, and the confirmation email has been sent to the Customer regarding the purchase, the products, if available, will be sent to the address indicated by the Customer in the purchase process and within the period provided for on the Website, and no later than thirty (30) days after the conclusion of the contract.

JOIERIA GRAU will ship products to Spain, excluding Ceuta, Melilla, Balearic Islands and Canary Islands.

For some products listed on this Website, there is a geographical restriction, and they may only be collected from physical stores through the "Store Pickup" service.

In the event of not being able to guarantee the safe delivery of a product, JOIERIA GRAU reserves the right to restrict the geographical scope of distribution.

Orders registered on Thursday and / or Friday will be shipped mostly on the Monday of the following week, following the JOIERIA GRAU security protocol, to minimize the risk of loss.

1.1. Delivery methods

  • OUR CARRIER: Delivery by courier with our carrier, 24/48h on working days, with door-to-door service, and real-time tracking of the shipment.
  • Click & Collect: If the customer wishes, he can pick up his order at any of the following GRAU jewellery stores:
    • C/Sant Romà, 22 – 17310 – Lloret de mar – T.972 364 222
    • C/ Ample, 32 – 17300 – Blanes – T. 972 332 681
    • Passeig de Manresa, 41 – 08201 – Sabadell – T. 937 256 574
    • Avd. Diagonal, 538 – 08006 – Barcelona – T. 935 193 303 

To access the in-store collection service, the customer must indicate this in the purchase process and must comply with the delivery terms indicated by e-mail.

The customer must go to the selected point of sale when placing the order and identify himself with the original ID card or passport in force and show proof of purchase.

If the customer wants the products to be picked up by a third party, he must notify this by e-mail together with a signed authorization containing the full details of the customer and the person he wishes to authorize (Name, Surname and ID or Passport number).

1.2. Responsibilities

JOIERIA GRAU will not be responsible for any errors that may occur in the delivery of the products purchased in the event that the Customer has not correctly completed the Website. If there is any incident in the delivery term, JOIERIA GRAU will inform the Customer immediately and appropriately.

If delivery cannot be made due to the absence of the addressee, the transport agency will leave a notice and the addressee must contact the transport agency to arrange a second and final delivery.

The risks of the products shall be borne by the Customer from the moment of their delivery and, in the event of their return, shall continue to be borne by the Customer until their delivery to JOIERIA GRAU.

The customer undertakes to check the good condition of the consignment at the time of delivery with the carrier and must reflect any anomalies detected on the delivery note (broken security labels, external shocks, humidity, etc...) and may refuse delivery.

The client must inform JOIERIA GRAU of any delivery incident by e-mail: hola@joieriagrau.com.


This store asks you to accept cookies for performance, social media and advertising purposes. Social media and advertising cookies of third parties are used to offer you social media functionalities and personalized ads. Do you accept these cookies and the processing of personal data involved?

Necessary cookies
Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
Cookie name Provider Purpose Expiry
PrestaShop-# joieriagrau.com This cookie helps keep user sessions open while they are visiting a website, and help them make orders and many more operations such as: cookie add date, selected language, used currency, last product category visited, last seen products, client identification, name, first name, encrypted password, email linked to the account, shopping cart identification. 480 hours
Marketing cookies
Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers.
Cookie name Provider Purpose Expiry
_fbp Facebook Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers. 3 months
Statistic cookies
Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.
Content not available