Once the Customer has made the payment for the product, JOIERIA GRAU has confirmed it, and the confirmation email has been sent to the Customer regarding the purchase, the products, if available, will be sent to the address indicated by the Customer in the purchase process and within the period provided for on the Website, and no later than thirty (30) days after the conclusion of the contract.

JOIERIA GRAU will ship products to Spain, excluding Ceuta, Melilla, Balearic Islands and Canary Islands.

For some products listed on this Website, there is a geographical restriction, and they may only be collected from physical stores through the "Store Pickup" service.

In the event of not being able to guarantee the safe delivery of a product, JOIERIA GRAU reserves the right to restrict the geographical scope of distribution.

Orders registered on Thursday and / or Friday will be shipped mostly on the Monday of the following week, following the JOIERIA GRAU security protocol, to minimize the risk of loss.

1.1. Delivery methods

  • STANDARD DELIVERY: Orders placed with the "standard" option will be delivered within 2-3 business days (shipments won't be prepared on weekends or holidays).
  • DELIVERY EXPRESS: Orders placed with the "express" option will be delivered within 24/48 hours, always on working days (shipments won't be prepared on weekends or holidays).
  • Click & Collect: If the customer wishes, he can pick up his order at any of the following GRAU jewellery stores:
    • C/Sant Romà, 22 – 17310 – Lloret de mar – T. 972 364 222
    • C/ Ample, 32 – 17300 – Blanes – T. 972 332 681
    • Passeig de Manresa, 41 – 08201 – Sabadell – T. 937 256 574
    • Avd. Diagonal, 538 – 08006 – Barcelona – T. 935 193 303 

To access the in-store collection service, the customer must indicate this in the purchase process and must comply with the delivery terms indicated by e-mail.

The customer must go to the selected point of sale when placing the order and identify himself with the original ID card or passport in force and show proof of purchase.

If the customer wants the products to be picked up by a third party, he must notify this by e-mail together with a signed authorization containing the full details of the customer and the person he wishes to authorize (Name, Surname and ID or Passport number).

1.2. Responsibilities

JOIERIA GRAU will not be responsible for any errors that may occur in the delivery of the products purchased in the event that the Customer has not correctly completed the Website. If there is any incident in the delivery term, JOIERIA GRAU will inform the Customer immediately and appropriately.

If delivery cannot be made due to the absence of the addressee, the transport agency will leave a notice and the addressee must contact the transport agency to arrange a second and final delivery.

The risks of the products shall be borne by the Customer from the moment of their delivery and, in the event of their return, shall continue to be borne by the Customer until their delivery to JOIERIA GRAU.

The customer undertakes to check the good condition of the consignment at the time of delivery with the carrier and must reflect any anomalies detected on the delivery note (broken security labels, external shocks, humidity, etc...) and may refuse delivery.

The client must inform JOIERIA GRAU of any delivery incident by e-mail: hola@joieriagrau.com.